Knowledge Sharing rather than Knowledge Hoarding
Once upon a time, there were 5 friends who used to code. Every day, they would run into some problem with the software they use and have a hard time getting a solution for the problem from their support team. One day they decided to solve this problem by making a knowledge base that can be used by any support team to create a self-help portal for customers and that is easy to set up and affordable by all. Because of that, customers can get the information they need without waiting for the support team to respond. Because of that, customer satisfaction increases, support cost comes down and the business grows. Until finally the knowledge base becomes an important part of all customer-facing business that everyone wondered why they had waited so long to adopt it.