Insights that speak

Know the number of emails saved

To measure the impact of your knowledge base on your users you should know the number of emails it has helped you save. That’s why we show you how many searches has taken place and how many articles has been read.

Measure helpfulness of an article

We show you how many users found a particlar article helpful or unhelpful.

Understand where users need help

Know what your users are searching for and which articles are most viewed. You can use this data to understand where to improve your product’s UX on your next update.

Find unanswered user queries

Find all the user queries which don’t have an answer and based on the search count prioritize which article to write next.

Ready to make customer service your competitive advantage?