To measure the impact of your knowledge base on your users you should know the number of emails it has helped you save. That’s why we show you how many searches has taken place and how many articles has been read.
We show you how many users found a particlar article helpful or unhelpful.
Know what your users are searching for and which articles are most viewed. You can use this data to understand where to improve your product’s UX on your next update.
Find all the user queries which don’t have an answer and based on the search count prioritize which article to write next.